Difficult Conversations in A WeekBook - 2014
Manser helps you develop your conversational skills for the workplace. He offers help to new and aspiring managers who need to deliver bad new in a appraisal, or work with problem colleagues. By developing your active listening skills and the art of asking incisive questions, you can make difficult conversations easier.
Publisher: London : Teach Yourself, 2014
Characteristics: 124 p. : illustrations ; 20 cm
From the critics