Difficult Conversations

Difficult Conversations

Downloadable Audiobook - 2010
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Difficult Conversations walks you through a proven, concrete, step-by-step approach for understanding and conducting tough conversations. It shows you how to get ready, how to start the conversations in ways that reduce defensiveness, and how to keep the conversation on a constructive track regardless of how the other person responds. Whether you're dealing with your baby-sitter or biggest client, your boss or your brother-in-law, Difficult Conversations can help.
Publisher: New York : Random House Audio, 2010
ISBN: 9780307933225
0307933229
Branch Call Number: E-AUDIOBOOK
Additional Contributors: Heen, Sheila
Patton, Bruce

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