Delivering Happiness

Delivering Happiness

A Path to Profits, Passion, and Purpose

Downloadable Audiobook - 2010
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The CEO of the successful online shoe retailer Zappos explains how he used the science of happiness to deliver contentment to his employees, customers, investors and vendors; how this led to stellar sales; and how his principles can be applied to other companies and entrepreneurs.
Publisher: [New York] : Hachette Audio, 2010
ISBN: 9781607882312
1607882310
Branch Call Number: E-AUDIOBOOK
Additional Contributors: Hachette Audio (Firm)

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t
tj_is_cool
Nov 01, 2017

Well written story of the history of Zappos

j
JudithE
Aug 15, 2015

Entertaining and occasionally funny. There is a lot more detail at the end compared to the earlier days, so it slows down some. But I enjoyed it anyway. Hsieh's energy, enthusiasm, and naivete are amazing, and he pulls success off more often than not.

smc01 Jul 29, 2014

Interesting story about how Zappos was developed and their customer service philosophy, which is exemplary. Their values and culture are also inspirational. The book is somewhat repetitive and should have been edited. And it would have benefited from a professional narrator rather than the author himself.

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